If you are not satisfied with your purchase, return it to the Computer Store within 14 calendar days of the sales date. If the item is returned in the original unopened box, you will receive a full refund. Any opened hardware items will be subject to a 10 percent restocking fee. If you paid by check, refunds may take up to two weeks.
All items need to be returned in the original packaging including any accessories, manuals, and documentation.
Please note the Computer Store does not permit the return of or offer refunds for the following products:
- product that is custom configured to your specifications or special orders
- opened memory, including storage devices such as memory sticks
- any opened software unless defective
- any item damaged by user abuse after the point of sale
Dead On Arrival (DOA) Product
A hardware product is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is DOA, please contact the Showcase Store within 30 calendar days of the purchase date. Ball State's Hardware Repair will determine whether the product is DOA and offer you a replacement or repair of the device. If you choose to have the device repaired, you may not later request replacement of the product.
For more information, visit the return policy frequently asked questions (FAQ) area.