We offer several ways to contact our friendly and knowledgeable technology support experts. Each is detailed below:
Online Help Resources
Use our online help resources to find quick answers to commonly asked questions.
E-mail the HelpDesk
Use
e-mail to get technical assistance. During business hours, our staff constantly monitors the mailbox and will quickly reply to your request. If you are reporting a technical problem with Ball State-owned equipment that cannot be resolved via e-mail, we will log a problem ticket and route it to a Local Service Provider (LSP) who will then contact you to make arrangements to resolve the problem. E-mails sent after business hours will be addressed the next business day.
Call the Technology HelpDesk
Expert technical support is only a few digits away. Call 765-285-1517 or toll-free at 866-771-3276. Our staff have been trained in all aspects of technology used on campus to provide you with quick answers to your technology questions. During the business hours for the Technology HelpDesk, our staff answer the phones and can provide assistance. If you are calling after hours, you may leave a voicemail message and someone will call you back during business hours.
Stop by the Tech Center for Individual Assistance
The Tech Center is located in Bracken Library (BL), Room 101. Stop by to ask a quick question, report a problem, or get technical assistance. Stop by the Tech Center if you need help with your laptop’s wireless connection or have other technical issues you would like to resolve.
Submit an Online Assistance Request Form
Submitting an
Online Assistance Request Form will report the problem to the Technology HelpDesk and we will arrange for technical support to address the problem as quickly as possible.