Unified Communications is changing the way that voice service is delivered on campus. Traditionally the jacks and wires used by the telephone set were separate from the ones used by the computer. By using Voice over IP (VoIP), we’re now able to collapse both services to a single jack. VoIP allows you to plug your phone into the wall outlet, and your computer into the back of the phone. The first building to make this transition is Teacher’s College. Other buildings will be brought online in the future. The non-VoIP areas will continue to utilize the same great digital and analog service that has served campus up to this transition.
Multi-line VoIP service is provided by the Avaya 9611G VoIP phone. This device offers a backlit, color multipage display that supports up to eight incoming ringing line appearances and 22 feature keys that can be programmed as autodial, feature or busy line appearances. This unit does away with having to use paper overlays to tell what your buttons are, and allows you to program custom names in for all of your autodial and busy line appearances. The full duplex speakerphone and integrated headset control gives you the option of never having to lift your handset to answer a call.
The Polycom IP331 telephone set handles single-line VoIP service. It uses an easy to read LCD display that shows caller-ID, and also offers a full duplex speakerphone and integrated headset control.
Traditional telephone service continues to be provided through analog single line and digital multi-line devices.
There are two ways that analog single-line service is offered on campus. You can request only an analog line. This allows you to provide your own analog telephone set, or can be used for other devices such as a modem or fax machine. You can also request an analog service where Unified Communications provides an Avaya 6221 Analog desk phone. This phone offers 12 programmable speed dial keys, a message waiting indicator for voicemail and hands free speakerphone.
Digital multi-button service is available with the Avaya 8434DX telephone. This device possesses a two-line by 40-character display that shows the caller-ID information for incoming calls, can support up to ten incoming ringing line appearances, and offers the ability to add speed dial or busy-indicator buttons to any of the 24 feature buttons. Conference, Transfer, and Drop buttons allow for easier call control. This telephone also has a message waiting indicator for voicemail and a hands free speakerphone.
Robert Bell Building, Room 237
Ball State University
Muncie, Indiana 47306
Hours: 8 a.m.-5 p.m., Monday through Friday