Q: Can an e-mail address be assigned as a proxy for multiple students?
A: Absolutely. Proxies are identified by e-mail address, and that address can be assigned as a proxy for multiple students. This is particularly useful in the case of siblings both attending Ball State. For example, a mom’s e-mail address might be firstname.lastname@example.org. Multiple students can assign that address as their proxy.
Q: When a proxy is given access to multiple students, can the access granted be different for each student?
A: Yes. Each student who grants proxy access to an e-mail address has complete control over the access for their account, including start and stop dates and permission levels.
Q: Can multiple proxies use the same e-mail address?
A: Ideally, no. However, if parents share an e-mail address and a student wishes to grant proxy access to both using that address, the student can do so. If this is how the student wishes to set it up, we ask that when completing the first name field, the student enters both first names (example: Mary and David). In the relationship description field, enter “parents” or “mom and dad” so that it is clear to any administrator reviewing the permissions that this e-mail address is for multiple persons.
Q: I am a proxy and I can’t see all of my student’s information; can you change that for me?
A: Administrators and the HelpDesk at Ball State University cannot change the permission settings for proxies. Only the student granting the proxy access can change the permissions that are granted.
Q: What is a passphrase?
A: A passphrase is a unique code word or phrase that is assigned by a student to each proxy they set up. The passphrase is required when a proxy calls a university department and needs to have conversations about confidential information regarding a student. University administrators will validate the passphrase and access granted to the proxy before having conversations with a proxy. This is done to protect the rights of the student.
Q: I am a proxy and I don’t know my passphrase; can you send it to me?
A: Administrators and the HelpDesk cannot send you the passphrase, nor can we share it with you. The student who set you up as a proxy can log into http://my.bsu.edu, and in Self Service Banner can access the Proxy Access menu and can click E-mail Passphrase to send it to you.
Q: I deleted my emails and need to log into the system as a Proxy – what link do I use to login?
A: The following link will take you to the login page for Proxies: https://prodssb.bsu.edu/PROD/bwgkprxy.P_ProxyLogin