NOTE: The links are for CardCat URLs at Bracken Library:
Exceeding Customer Expectations: what Enterprise, America's #1 car rental company, can teach you about creating lifetime customers Kirk, Kazanjian, New York : Currency Doubleday. 2007
Exceptional customer service Ford, Lisa, McNair, David and Perry, Bill. Adams Media Corporation, Holbrook, MA, 2001
How customers think: essential insights into the mind of the market Zaltman, Gerald. Harvard Business School Press, 2003.
Small Giants: Companies That Choose to Be Great Instead of Big Bo Burlingham. Portfolio Trade Publishers, 2007
Social Intelligence: The New Science of Success Karl Albrecht. Jossey-Bass Inc. Publishers, San Francisco, CA 2006
Student Success in College: Creating Conditions That Matter George D. Kuh; Jillian Kinzie; John H. Schuh; Elizabeth J. Whitt and Associates. Jossey-Bass Publishers, 2005
The Nordstrom Way Spector, Robert & McCarthy, Patrick. John Wiley & Sons Publishing. New York, NY. 2000
The Milkshake Moment: Overcoming Stupid Systems, Pointless Policies and Muddled Management to Realize Real Growth Steven S. Little. Hoboken, N.J. : John Wiley & Sons, 2008.
The Likeability Factor: How to Boost Your L-Factor and Achieve Your Life's Dreams Tim Sanders. Crown Publishers 2005
The Loyalty Advantage: Essential Steps To Energize Your Company, Your Customers, Your Brand AMACOM/American Management Association, 2005
The Loyalty Advantage: Essential Steps To Energize Your Company, Your Customers, Your Brand Bob Miglani. Hyperion Press. 2006
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