As a manager, it's your role to keep your troops connected and motivated about service excellence on campus. This monthly check list will help you keep the Roll Out the Red initiative moving forward in the next 12 months. Use these ideas or come up with your own.
Devote time during a staff meeting to discuss: 1) What system (policy, procedure, or practice) do we have in place that frustrates students or customers? 2) What is the first step we need to take to improve this system?
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