UTS18
Petty_Laura

Laura Petty

Assistant Director of Unified Technology Support

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BL 101   Phone: 765-285-3232  

Unified Technology Support
Bracken Library, room 101
Ball State University
Muncie, IN 47306

Responsibilities:
Manage the Technology HelpDesk, Desktop Support, and Blackboard Support services, within Unified Technology Support (UTS), to ensure that members of the university community receive timely, effective, and courteous assistance with their technology issues and questions.  Provide leadership and technical expertise within the Tech Center. Consult with the members of the university community and serve as a liaison between UTS and the university community. Communicate with technical staff to analyze trends, diagnose and assist in the resolution of technical issues, as well as assist with the deployment of new systems.  Oversee the implementation and management of the Information Technology incident management system, including the Technology HelpDesk client support website and the associated knowledge base.

Education: 
BS in Management Information Systems and Accounting, Ball State University
MS in Information and Communication Science, Ball State University


 


Course Schedule
  • Course
    Course
    No.
    No.
    Section
    Section
    Time
    Time
    Days
    Days
    Location
    Location
  • Course
    Computer Assembly Tr
    No.
    111
    Section
    1
    Section
    1700-1815
    Days
    T R
    Location
    AT 216
Unified Technology Support
Bracken Library, room 101
Ball State University
Muncie, IN 47306

Hours:

Regular Academic Hours:

Tech Center:
Monday - Thursday 8:00 am - 7:00 pm Friday 8:00 am - 5:00 pm

Technology HelpDesk:
Monday - Thursday 7:30 am - 7:00 pm Friday 7:30 am - 5:00 pm

Technology Store:
Monday - Thursday 9:00 am - 7:00 pm Friday 9:00 am - 5:00 pm

Tech Time:
Monday - Thursday 8:00 am - 7:00 pm Friday 8:00 am - 5:00 pm

Administrative Office:
Monday - Friday 8:00 am - 5:00 pm

Phone:
Tech Center: 765-285-TECH (8324)

Technology HelpDesk: 765-285-1517
Technology HelpDesk Toll Free: 1-866-771-3276

Technology Store: 765-285-4104

Administrative Office: 765-285-1358
Fax: 765-285-3059