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Fran Tucker

Microcomputer/HelpDesk Support Analyst

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BL 101   Phone: 765-285-5443  

Unified Technology Support
Bracken Library, room 101
Ball State University
Muncie, IN 47306

Responsibilities:
Provide technology consulting and troubleshooting to the students, faculty, and staff of Ball State University for all aspects of computer and networking technology used at the university. Serve as a support specialist for inQsit and Blackboard. Communicate with units across campus to diagnose and assist in the resolution of technical issues. Assist with special projects, oversee student employees, and help maintain the UTS and HelpDesk web sites. Develop technical documentation, including FAQs and creating TechClips.
Unified Technology Support
Bracken Library, room 101
Ball State University
Muncie, IN 47306

Hours:

Regular Academic Hours:

Tech Center:
Monday - Thursday 8:00 am - 7:00 pm Friday 8:00 am - 5:00 pm

Technology HelpDesk:
Monday - Thursday 7:30 am - 7:00 pm Friday 7:30 am - 5:00 pm

Technology Store:
Monday - Thursday 9:00 am - 7:00 pm Friday 9:00 am - 5:00 pm

Tech Time:
Monday - Thursday 8:00 am - 7:00 pm Friday 8:00 am - 5:00 pm

Administrative Office:
Monday - Friday 8:00 am - 5:00 pm

Phone:
Tech Center: 765-285-TECH (8324)

Technology HelpDesk: 765-285-1517
Technology HelpDesk Toll Free: 1-866-771-3276

Technology Store: 765-285-4104

Administrative Office: 765-285-1358
Fax: 765-285-3059