Accessing Your Ball State E-mail
Use your Ball State username and password to log into your e-mail account at webmail.bsu.edu/exchange.
Forwarding Your Ball State E-Mail
If you prefer, you can forward your Ball State e-mail to another e-mail account that you regularly use. Please note that if you do this, Ball State no longer has the ability to track your e-mail's delivery to your other account. Ball State sends official communications to your Ball State e-mail address for such critical information as course schedules, grade results, billing information, emergency alerts, and important deadlines. If your third-party e-mail account blocks these important e-mails, it does not excuse you from any responsibilities you have to the university.
Forward e-mail by going to https://www.bsu.edu/email/forward.
Changing Your Password
To change your password, go to https://www.bsu.edu/password.
Forgotten Password
You are encouraged to register a personal e-mail address on the at https://www.bsu.edu/password as soon as you receive your Ball State computer account information. By registering a personal e-mail address (like your work or home e-mail address) on this Web site, you will be able to reset your password online should you ever forget it. If you didn’t register an e-mail address and forgot your username and/or password, you may e-mail us to request this information.
TROUBLESHOOTING
Q. I can’t access my Ball State Webmail through Blackboard and I know my username and password work.
Here are some suggestions:
- Try accessing your e-mail by going to: http://webmail.bsu.edu or http://www.bsu.edu/webmail
- Try resetting your password at https://www.bsu.edu/password.
Q. I received an email from my professor with an attachment, but when I open it, it looks all jumbled like hieroglyphics. What should I do?
Contact your instructor, and ask what program he/she used to create the document. Documents created in different programs are often incompatible with each other, and may require some attention to find a format that both student and professor can open.
Q. Why can’t my instructor read my attachment?
Most Ball State faculty members use Microsoft Word for their word processing tasks. In some cases, Microsoft Word has problems opening files from other programs, including Microsoft Works. If you are using software besides Word, consider saving your files in Rich Text Format (RTF) before sending them to your instructor. This format is generic enough to be opened in almost any software. To save in RTF, use the “Save As” command; under the “file type” option, select Rich Text Format.