Internship Checklist
Students pursuing the 6 credit hr. internship should be exposed to all areas of apartment management. Students pursuing the 3 credit hr. internship should be exposed to as many of these areas as possible.
GENERAL OVERVIEW
____Company's mission, goals and objectives
____Company's organizational structure
____Staff introductions
____Tour of property and/or corporate office
____Overview of facilities and use of equipment
____Office procedures
____Opening and closing procedures
____Answering service
____Policies and procedures
____Forms
____General mail
____Key system
____Dress code
Business Ethics
____Confidentiality
____Crisis communications
ADMINISTRATIVE
Computer software system
____E-mail
____Revenue collection
____Accounts payable
____Marketing/leasing
____Maintenance
____Electronic reports
____Posting rent
____Making bank deposits
____Purchasing and Contracting
____Processing invoices
____Reporting requirements
____Budgets
____Monthly financial statements
____Moving a resident in
____Moving a resident out
____Processing a Security Deposit refund
LEASING
____Fair Housing and Occupancy Standards
____Telephone techniques
____Touring the community with a prospect
____Sales techniques
____Resident selection
____Applicant processing and verifications
____Lease renewals
____Resident retention
____Lease management program
____Corporate furnished apartment program
____Specific unit information
____Amenities and services available
____Unit availability reports
____Prospect follow-up
LEGAL
____Eviction proceedings
____Contractor/vendor liens
____Lawsuits
____Fair Housing
____Documentation
____Personnel issues |
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MARKETING
Marketing materials
____Brochures
____Flyers & other print materials
____Apartment guide ads
____Models
____Merchandizing
____Analyzing the effective market area
____Pricing
____Understanding the competition
____Shopping comps
____Completing rental surveys
____Outreach
HUMAN RESOURCES
____New hire paperwork
____ADA requirements/compliance
____Job descriptions for all positions
____Performance management
____Schedules, pay periods, bonus plans
____Employee benefits program
RESIDENT RELATIONS
____Resident profile
____Resident retention programs
____Resident activities
____Resident newsletter
____Taking service requests
____Resolving resident complaints/concerns
____The move-in process
____The move-out process
MAINTENANCE
____Maintenance shop organization
____The make-ready process
____Scheduling
____Preparing units for move-in
____Establishing "ready" standars
____Preventive maintenance
Daily procedures
____Grounds
____Amenities
____Service requests
Conducting inspections
____Move-ins
____Move-outs
____Seasonal requirements (lawn, snow)
GOVERNMENT HOUSING (if applicable)
____Overview of various programs
____HUD
____State Agency
____Farmer's Home
____Section 42
____Tax-Exempt Bond
RISK MANAGEMENT
____Insurance requirements/Certificates of Insurance
____Minimizing liability issues |