Students pursuing the 6 credit hr. internship should be exposed to all areas of apartment management. Students pursuing the 3 credit hr. internship should be exposed to as many of these areas as possible.
GENERAL OVERVIEW ____Company's mission, goals and objectives ____Company's organizational structure ____Staff introductions ____Tour of property and/or corporate office ____Overview of facilities and use of equipment ____Office procedures ____Opening and closing procedures ____Answering service ____Policies and procedures ____Forms ____General mail ____Key system ____Dress code Business Ethics ____Confidentiality ____Crisis communications ADMINISTRATIVE Computer software system ____E-mail ____Revenue collection ____Accounts payable ____Marketing/leasing ____Maintenance ____Electronic reports ____Posting rent ____Making bank deposits ____Purchasing and Contracting ____Processing invoices ____Reporting requirements ____Budgets ____Monthly financial statements ____Moving a resident in ____Moving a resident out ____Processing a Security Deposit refund LEASING ____Fair Housing and Occupancy Standards ____Telephone techniques ____Touring the community with a prospect ____Sales techniques ____Resident selection ____Applicant processing and verifications ____Lease renewals ____Resident retention ____Lease management program ____Corporate furnished apartment program ____Specific unit information ____Amenities and services available ____Unit availability reports ____Prospect follow-up LEGAL ____Eviction proceedings ____Contractor/vendor liens ____Lawsuits ____Fair Housing ____Documentation ____Personnel issues
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