Interpersonal Skills Courses
- Interpersonal Communication
- Effective Interviewing
- Giving and Receiving Constructive Feedback
- Effective Business Writing
- Assertiveness Training
- Conducting Effective Meetings
- Personal Negotiation Skills
- E-mail and Voice Message Etiquette
- Listening Skills
- MBTI®
- Appreciative Inquiry
- Mentoring, Coaching and Developing Employees
- Low-cost Recognition and Employee Morale Boosters
- The Extended DISC® System
Appreciative Inquiry
Appreciative Inquiry builds on strengths and taps the power of positive experiences to help groups and individuals reach new levels of excellence. This refreshing approach is a positive, unique way for leaders to make things better. Course outline:
- The positive image-positive action connection
- Five key Appreciative Inquiry principles
- Developing positive questions that bring out the best in people and groups
- Learning how to coach others based on their strengths and assets
- Building a powerful team through positive conversations
- Creating a positive and realistic vision with a group
- Establishing and strengthening relationships with positive conversations
- Creatively applying an appreciative perspective in a variety of situations
- Discovering personal leadership strengths and how to expand areas of excellence
Mentoring, Coaching and Developing Employees
Course outline:
- Creating a climate for coaching and feedback
- Becoming an effective mentor
- Combining the essentials of coaching & mentoring skills for an effective coaching process
- Setting up learning situations through developmental assignments
- Developing coaching/mentoring essential skills by developing a "teachable point of view," stories with lessons, and questions that challenge
Low-cost Recognition and Employee Morale Boosters
Course outline:
- Learn about the positive correlation existing among employee recognition, job satisfaction, and talent retention.
- Learn about the low-cost recognition programs that work right here in Indiana and nationwide.
- Learn that recognizing people is inexpensive, fun, easy, and makes everyone feel valued.
- Learn that low-cost recognition is one of the keys to personal and organizational success. It works!