Interpersonal Skills Topics

  • Interpersonal Communication
  • Effective Interviewing
  • Giving and Receiving Constructive Feedback
  • Effective Business Writing
  • Assertiveness Training
  • Conducting Effective Meetings
  • Personal Negotiation Skills
  • E-mail and Voice Message Etiquette
  • Listening Skills
  • MBTI┬«
  • Appreciative Inquiry
  • Mentoring, Coaching and Developing Employees
  • Low-cost Recognition and Employee Morale Boosters
  • The Extended DISC┬« System

Appreciative Inquiry
Appreciative Inquiry builds on strengths and taps the power of positive experiences to help groups and individuals reach new levels of excellence. This refreshing approach is a positive, unique way for leaders to make things better. Course outline:

  • The positive image-positive action connection
  • Five key Appreciative Inquiry principles
  • Developing positive questions that bring out the best in people and groups
  • Learning how to coach others based on their strengths and assets
  • Building a powerful team through positive conversations
  • Creating a positive and realistic vision with a group
  • Establishing and strengthening relationships with positive conversations
  • Creatively applying an appreciative perspective in a variety of situations
  • Discovering personal leadership strengths and how to expand areas of excellence

Mentoring, Coaching and Developing Employees

Course outline:

  • Creating a climate for coaching and feedback
  • Becoming an effective mentor
  • Combining the essentials of coaching & mentoring skills for an effective coaching process
  • Setting up learning situations through developmental assignments
  • Developing coaching/mentoring essential skills by developing a "teachable point of view," stories with lessons, and questions that challenge

Low-cost Recognition and Employee Morale Boosters

Course outline:

  • Learn about the positive correlation existing among employee recognition, job satisfaction, and talent retention.
  • Learn about the low-cost recognition programs that work right here in Indiana and nationwide.
  • Learn that recognizing people is inexpensive, fun, easy, and makes everyone feel valued.
  • Learn that low-cost recognition is one of the keys to personal and organizational success. It works!
Building Better Communities
Carmichael Hall (CA), room 104
Ball State University
Muncie, Indiana 47306

Hours: Monday-Friday 8 a.m.-5 p.m.
Summer hours: 7:30 a.m.-4 p.m.
Phone: 765-285-2773
Fax: 765-285-4989
View E-mail Address