If I am an Authorized Payer, does that allow me to get my student’s financial information over the phone, in person or by email?Can an email address be assigned as a proxy for multiple students?When a proxy is given access to multiple students, can the access granted be different for each student?What is a Passphrase and why do I need it?I don’t know my Passphrase; can you send it to me?Can I receive account information if my student has not set specific permissions for me?I am a proxy, but I can’t see all of my student’s information. Can you change that for me?How can I change my name or email address for my proxy account?Where do I find information about my student in the proxy system?Does my student need to set me up for proxy every year?What is the URL for proxies to log into the system?
If I am an Authorized Payer, does that allow me to get my student’s financial information over the phone, in person or by email? As an Authorized Payer, you are only entitled to online information through the eBill system. Being an Authorized Payer does not allow the bursar staff to discuss the student's financial record with parents or other individuals by phone, in person, or by e-mail unless the student has also granted access to you through Ball State’s proxy system. Learn more about the proxy system.
Can an email address be assigned as a proxy for multiple students? Yes – proxies are identified by their email address, and that address may be assigned as a proxy for multiple students. This is particularly useful in the case of siblings attending Ball State. For example, a mother’s email address might be firstname.lastname@example.org. Multiple students can assign that address as their proxy.
When a proxy is given access to multiple students, can the access granted be different for each student? Yes – each student who grants proxy access to an email address has complete control over the access for their account, including permission levels and the start and stop dates.
What is a Passphrase and why do I need it? The Passphrase is a key identifier that is used to ensure we are speaking to an authorized proxy. The Passphrase may be a word, a series of numbers, or a phrase. When a student creates a Passphrase, he has the option of having the Passphrase emailed to his proxy so that they are aware of it. When the proxy calls our office (or others on campus), they will be asked for the Passphrase before any information can be provided to them. University administrators will validate the passphrase and access granted to the proxy before having conversations with a proxy. This is done to protect the rights of the student. Without the Passphrase, we will not be able to answer questions about the student’s account or records.
I don’t know my Passphrase; can you send it to me?Administrators and the HelpDesk cannot send you the Passphrase, nor can we share it with you. The student who set you up as a proxy can log into access the Proxy menu from http://my.bsu.edu and choose to have the Passphrase emailed to you.
Can I receive account information if my student has not set specific permissions for me? No, account information cannot be provided to a proxy if those specified permissions have not been set (for example, the Bursar’s office cannot discuss the student’s account balance if the Bursar permissions have not been set). If this occurs, please ask your student to set the permissions for the areas in which you are requesting information.
I am a proxy, but I can’t see all of my student’s information. Can you change that for me? Administrators cannot change the permission settings for proxies. Only the student granting the proxy access can change the permissions that are granted.
How can I change my name or email address for my proxy account?When logged into the proxy system, the Profile tab contains your user information. Here you may update your First, Middle, and Last name, as well as your email address. When finished, select the Save button.
Where do I find information about my student in the proxy system? When logged into the proxy system, select the tab which is labeled with your student’s name. A list of Proxy Authorizations will be displayed, with links to specific information. For example, if your student has authorized you to receive Registration information, you may see links for Status, Active Registration, Mid Term Grades, and Final Grades. These links will guide you to further information for your student within these areas.
Does my student need to set me up for proxy every year? No, once your student creates your proxy account, it will be retained in the system. The system has a default Stop Date for account permission, which is approximately 6 years from the date the account is created. The student can, however, choose to make changes to the Stop Date in order to revoke any or all authorizations.
What is the URL for proxies to log into the system? Please go to https://prodssb.bsu.edu/PROD/bwgkprxy.P_ProxyLogin and log into the system with your email address and PIN.
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