Want to invest your limited training dollars in affordable, content-rich classes for your employees?
To help support regional businesses, Ball State’s Office of Learning and Development and the Office of Community Engagement are now offer high-value, low-cost workforce development opportunities for employees of East Central Indiana businesses and organizations. Take advantage of these classes and workshops, previously available only to Ball State employees:
To Register: Click here and select your class
Cost: $20 per person
Where: L.A. Pittenger Student Center
Defusing Anger and Potentially Violent Customers
Wednesday, April 19, 2017 | 9:00 am – 11:30 am | Presenter: Pam Ruster | Register
In the workplace we may experience situations when people are angry, disappointed, frustrated or otherwise uncomfortable to be around. Prior to a situation escalating to a level of violence, there have typically been warning signs and indicators of changing behaviors. This class will discuss recognizing warning signs and specifically what to do when confronted by an individual whose behavior is difficult. Learning Objectives: By attending this workshop, participants will learn: LO1: Early warning signs of angry, upset, anxious, threatening and suicidal individuals (customers and coworkers LO2: Effective ways to communicate with individuals when in these types of difficult situations; LO3: The resources available to you when faced with these situations; LO4: Steps to take when a situation becomes violent to you and others; LO5: Ways to take care of yourself before, during and after these types of interactions.