In 2008, Ball State University formed a working relationship with the National Emergency Number Association (NENA). Federal Emergency Management Agency (FEMA) awarded the university $2.5 million to create innovative on-site and online training courses for supervisors in 9-1-1 call centers nationwide. The university's Advanced Crisis Communication Training program (ACCT) is working under a cooperative agreement with the U.S. Department of Homeland Security's (DHS) and the Federal Emergency Management Agency (FEMA) to bolster local-level preparedness for both natural and manmade disasters across the nation.The team continues to expand and enhance the available training opportunities.
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