University Human Resource Services

Roll Out the Red Spirit of Service

"Roll Out the Red" is the customer service training program for employees at Ball State University. After your Roll Out the Red training, you'll be better equipped to handle difficult customer service situations. Roll Out the Red is not only an initiative but an attitude of daily service!

Training Sessions: Each fall and spring, new Professional and Staff employees are invited to attend a face-to-face training session. The Learning and Development office will contact managers and provide procedures for registering new employees into sessions. (Please remember that nonexempt employees are to participate in the online training as a part of the regular workday.)