Estimated time to complete Module 4: 20 to 25 minutes.
While the main theme of this module is directed to students who provide customer service to other students, the principles in this module apply to all employees who provide customer service.
The opening video with President Gora is a repeat from module 1. In the training video, Charlie Cardinal is featured in this module and gives quite a performance! Along with Charlie, there is a 10-question Quiz, Managers' Tips (suggestions for managers to reinforce customer service principles), a Tragic/Magic Phrases activity, Pledge Card, and the Final Learning Assessment.
The Final Learning Assessment occurs at the end of this module and is composed of questions that appeared in the Quiz section of Module 1, 2, 3, and 4. A participant must score at least 80% on this Final Learning Assessment before being admitted to a scheduled face-to-face training session listed on the Roll Out the Red website. The Final Learning Assessment may be taken over and over again until a pass rate of 80% is reached.
Note that when clicking on the Quiz, Managers' Tips, Tragic/Magic Phrases, Pledge Card, or Final Learning Assessment, the browser will open a new window or pop-up. If the browser has tabbed browsing, it may open a new tab automatically instead of a window. In this case, click on the tab to see the page. To return to the module, close the window or tab by clicking on the "Close Window" button on the right.
Disabling the pop-up blocker on the computer will facilitate ease of use of these four modules. For Internet Explorer: Click Tools from the browser menu; click Pop-Up Blocker; click Turn Off Pop-Up Blocker. In addition, preferred browsers are Internet Explorer and/or Safari.
Module 4, Student Employees
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