UTS03

Technology Changes

One of the goals of UTS is to provide you with the knowledge you need to transition from one technology solution to the next.  Visit this page often to find out about technology changes across campus.


Improving Bb Availability and Reliability through Managed Hosting


In an effort to provide a more stable and reliable Bb experience for students and faculty, Blackboard has agreed to host our environment. Ball State will join over a hundred other universities to host Bb services at the company’s facility. Our contract stipulates 99.9% uptime and dedicated support staff. The hosting facility has state of the art networking, hardware, and security. Ball State will maintain control over the timing of upgrades and the installation of any building blocks that add functionality, i.e. Pearson MyLabs, NBC Learn etc. User experience to Bb will remain the same. All existing course content will be preserved in a more robust environment.

Unified Technology Support
Bracken Library, room 101
Ball State University
Muncie, IN 47306

Hours:
Regular Academic Hours:

Tech Center:
Monday - Thursday 8:00 am - 7:00 pm Friday 8:00 am - 5:00 pm

Technology HelpDesk:
Monday - Thursday 7:30 am - 7:00 pm Friday 7:30 am - 5:00 pm

Technology Store:
Monday - Thursday 9:00 am - 7:00 pm Friday 9:00 am - 5:00 pm

Tech Time:
Monday - Thursday 8:00 am - 7:00 pm Friday 8:00 am - 5:00 pm

Administrative Office:
Monday - Friday 8:00 am - 5:00 pm

Phone:
Tech Center: 765-285-TECH (8324)

Technology HelpDesk: 765-285-1517
Technology HelpDesk Toll Free: 1-866-771-3276

Technology Store: 765-285-4104

Administrative Office: 765-285-1358
Fax: 765-285-3059