UTS22

Karl Rauchenstein

HelpDesk Support Technologist

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BL 101   Phone: 765-285-4029  

Unified Technology Support
Bracken Library, room 101
Ball State University
Muncie, IN 47306

Responsibilities:
Solve technology issues reported to the Technology HelpDesk. Serve as a Blackboard support specialist. Update and enhance the Technology HelpDesk’s support website, www.bsu.edu/helpdesk. Assist with supervision of the Technology HelpDesk. Maintain and expand the Technology HelpDesk’s collection of knowledge-base articles.

Education:
BS in Manufacturing Engineering Technology, Ball State University
Minor in Computer Technology
Minor in Process Improvement

Unified Technology Support
Bracken Library, room 101
Ball State University
Muncie, IN 47306

Hours:

Regular Academic Hours:

Tech Center:
Monday - Thursday 8:00 am - 7:00 pm Friday 8:00 am - 5:00 pm

Technology HelpDesk:
Monday - Thursday 7:30 am - 7:00 pm Friday 7:30 am - 5:00 pm

Technology Store:
Monday - Thursday 9:00 am - 7:00 pm Friday 9:00 am - 5:00 pm

Tech Time:
Monday - Thursday 8:00 am - 7:00 pm Friday 8:00 am - 5:00 pm

Administrative Office:
Monday - Friday 8:00 am - 5:00 pm

Phone:
Tech Center: 765-285-TECH (8324)

Technology HelpDesk: 765-285-1517
Technology HelpDesk Toll Free: 1-866-771-3276

Technology Store: 765-285-4104

Administrative Office: 765-285-1358
Fax: 765-285-3059