Unified Technology Support (UTS) offers a variety of services to members of the university community. Our services fall under the umbrella of Help, Learn, Fix and Create. The members of UTS are constantly collaborating to provide you with the best service possible.

Explore the descriptions below to find the service(s) that are right for you.

  • Computer Labs - Learn about the general labs, testing labs and adaptive technology lab managed by UTS.

  • Concierge Desk - Staffed with knowledgeable and courteous full-time and student staff, the Concierge Desk is your first stop when visiting the Tech Center in Bracken Library, room 101.
      
  • Hardware Repair - Where your computer gets fixed if there is a problem with your computer’s hardware.  Desktop Support, the iCare Corner, and TechTime can refer an issue to Hardware Repair.
         
  • Instructional Classroom Support Services - ICSS designs, installs, and supports electronic classrooms across campus.  Faculty can get help incorporating technology into their classroom or can request assistance utilizing technology within existing eClassrooms.
           
  • Technology HelpDesk - The Technology HelpDesk provides a single point of contact for students, faculty, and staff who are faced with a technology-related problem or question.  In addition to phone support, this group provides walk-in support in the Tech Center, and includes Desktop Support specialists who provide support in offices across campus.  Get technology help anytime by visiting www.bsu.edu/helpdesk.
      
  • Technology Store  - The Technology Store is a university-owned and operated service conveniently located in the heart of campus within Bracken Library. Ball State students and employees may view, test, purchase and order the latest products from a variety of companies, often with education discount prices.
      
  • TechTime - TechTime Hardware/Software Support offers assistance to currently enrolled students who are having difficulties with their personal computers and resolving those issues. TechTime Application Support offers help to faculty, staff, and currently enrolled students who need software assistance with a Ball State project.