About UTS

Unified Technology Support (UTS) offers a variety of services to members of the university community. Our services fall under the umbrella of Help, Learn, Fix and Create. The members of UTS are constantly collaborating to provide you with the best service possible.

Explore the links on the right side of this page or view the descriptions below to find the service(s) that are right for you.

  • Concierge Desk - Staffed with knowledgeable and courteous full-time and student staff, the Concierge Desk is your first stop when visiting the Tech Center in Bracken Library, room 101.
  • Desktop Support  - Desktop support provides IT Support Technologists (LSPs) to assist faculty and staff with their university-owned computer equipment and network connections. To get help from an LSP, contact the Technology HelpDesk.
  • General Computer Labs - Where students, faculty, and staff go to use an on-campus computer.
  • Hardware Repair - Where your computer gets fixed if there is a problem with your computer’s hardware.  Desktop Support, the iCare Corner, and TechTime can refer an issue to Hardware Repair.
  • Instructional Classroom Support Services - Faculty can get help incorporating technology into their classroom.  ICSS includes Equipment and Projectionist Services, where faculty, staff, and students can checkout audiovisual equipment.  
  • Technology HelpDesk - Contact the Technology HelpDesk for assistance with technology-related issues. The Technology HelpDesk provide a single point of contact for students, faculty, and staff who are faced with a problem or question.
  • Technology Store  - Visit the Technology Store to learn about or buy computers, software and other technology products. 
  • TechTime - TechTime Hardware/Software Support offers assistance to currently enrolled students who are having difficulties with their personal computers and resolving those issues. TechTime Application Support offers help to faculty, staff, and currently enrolled students who need software assistance with a Ball State project.      


Unified Technology Support
Bracken Library, room 101
Ball State University
Muncie, IN 47306

Regular Academic Hours:

Tech Center:
Monday - Thursday 8:00 am - 7:00 pm Friday 8:00 am - 5:00 pm

Technology HelpDesk:
Monday - Thursday 7:30 am - 7:00 pm Friday 7:30 am - 5:00 pm

Technology Store:
Monday - Thursday 9:00 am - 7:00 pm Friday 9:00 am - 5:00 pm

Tech Time:
Monday - Thursday 8:00 am - 7:00 pm Friday 8:00 am - 5:00 pm

Administrative Office:
Monday - Friday 8:00 am - 5:00 pm

Tech Center: 765-285-TECH (8324)

Technology HelpDesk: 765-285-1517
Technology HelpDesk Toll Free: 1-866-771-3276

Technology Store: 765-285-4104

Administrative Office: 765-285-1358
Fax: 765-285-3059