Hardware Repair is a service provided by Unified TechnologySupport and is responsible for providing diagnostic and repair services
for university-owned computers, printers, and scanners. Our technicians
are warranty certified to work on Lenovo Think branded computers and Apple
computers and can assist students with in warranty and out of warranty issues.
How do I report a problem with university owned
If you are having problems with university owned computer
equipment, please contact the Technology HelpDesk at (765) 285-1517. If you prefer,
you can submit a ticket directly.
What help can I get
with my student owned computer?
If you have a Windows or Apple computer and need assistance, please call the Tech Center at (765) 285-TECH (8324) to create a TechTime appointment. TechTime
provides free one on one support for current versions of Windows and Mac OSX.
If you have an Apple laptop and are a teaching major, you
can also visit the iCare Corner in TC208 or
call (765) 285-4197.
If the staff in TechTime or the iCare Corner determine
that you are having a hardware problem that needs more advanced technical assistance,
they will create a referral so that Ball State's certified Hardware
Repair technicians can work on your computer.
Are there charges for
repairs to student owned computers?
For Lenovo Think branded and Apple computers that are under warranty, there is
normally no charge for repairs. Although, if the problem is caused by user
abuse of the computer, such as dropping or liquid damage, there will
be charges associated with repairing those issues not covered under warranty.
For out-of-warranty computers or those that have been damaged by user
abuse, you will be charged $60 per hour, plus the cost of the parts. Before
any work is done, an estimate will be prepared and you will be contacted to
approve or decline the repair. If the repair is declined, there will be a $30
charge for the diagnosis and preparation of the estimate.
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