We provide both pre-design evaluation and post occupancy evaluation for the hospitality industry. 

Pre-design evaluation or programming is the first phase of the design process, and is a method of inquiry that is used to make informed decisions during schematic design phase. Pre-design is an iterative and systemic process that focuses on the collection and organization of data that meet a project's requirements. This phase ends with the creation of the written document to be used by the architect or interior designer in subsequent phases and is often made a part of the agreement. 

Post-occupancy evaluation (POE) is a tool used to determine the users' satisfaction of a building after its completion. Most hospitality establishments (hotels, restaurants, country clubs, cruise ships, conference facilities...) do not conduct a post-occupancy evaluation due to the absence of it in the contract agreement between the institution and architect. The client often chooses to bypass the POE to reduce the cost of the project. 

 

Process of Pre-Design and Post Occupancy Evaluation:

  1. Define the scope of the work based upon client's needs
  2. Customize the research determining which methods and data are to be collected
  3. Gather data from relevant users and form observation of workplace needs. This includes methods such as site inspections, stakeholder interviews, online surveys, focus groups...
  4. Produce a report with suggestions for the client to enhance the productivity and efficiency of the workplace