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Opening, Viewing, and Attaching Files

What word processing program should I use?
Most Ball State faculty members use Microsoft Word for their word processing tasks. In some cases, Microsoft Word has problems opening files from other programs, including Microsoft Works. If you are using software besides Word, consider saving your files in Rich Text Format (RTF) before sending them to your instructor. This format is generic enough to be opened in almost any software. To save in RTF, use the "Save As" command; under the "file type" option, select Rich Text Format. Please remember that your formatting styles are lost when you save files as RTF. For instance, words that are bolded or italicized are turned into plain text.

How do you attach a file to E-mail message?
Once you have opened a new window to send a email message in Outlook, click on the "Add Attachment" button shaped like a Paper Clip. This will pop up a new window asking you to attach a file. Browse for the file you are going to attach and click on open and then click on attach. You should see the name of the file you just attached in the Current file attachments section. Click on close and your attachment is added to your email.

How can I view a Power Point presentation?
A Power Point presentation can be viewed on a webpage or it can be downloaded to your computer and then viewed. To download and view from your computer you should either have PowerPoint installed on your computer or you have to have the free PowerPoint viewer which can be downloaded here. To download the presentation to your computer right click on the link to the file name (name of the presentation) and choose "save target as … ". A window should open up asking you to save the file, save it to a location. Double click on the saved presentation to view it.

To view the presentation in the browser just click on the link and the presentation should open up in the browser. You should still have either PowerPoint or the Power Point viewer installed on your computer.

Note: If you are using Netscape Navigator download the presentation to your computer and then view it.

You may also purchase Microsoft Software from the School of Extended Education at a reduced price.

How do I view PDF files?
In order to view PDF documents you will need the Adobe Acrobat Reader which can be downloaded free at http://www.adobe.com/products/acrobat/readstep2.html. if you have the Acrobat reader you can open the document by just clicking on the link or the document can be downloaded to your computer and viewed. To download the document right click on the link and select "Save Target As….", which will take you to a pop up window asking to save the file. Select the folder where you want to save the file and click Save. Double click to open the PDF file.

Troubleshooting

Why can't I view PowerPoint lectures?
Possible Causes
  1. Professors have two options when they upload a PowerPoint in Blackboard. They can either upload the entire PowerPoint file, or they can save their PowerPoint as a Web page and then upload it. You first need to find out whether you are working with PowerPoint saved as HTML or as a .ppt file.
  2. If you are working with a PowerPoint file and not a Web page, you must either have the PowerPoint program on your computer or the free PowerPoint viewer. If you need the viewer, you can download it here
  3. If you are using Internet Explorer to access Blackboard and you have either PowerPoint or the PowerPoint Viewer, the file should open directly in the browser window and you should be able to step through it.
  4. If you are using Firefox to access Blackboard you should save the file to the desktop and then open it using either PowerPoint or the PowerPoint viewer.
  5. If you are working with a PowerPoint as a Web page and you are using Internet Explorer, the PowerPoint should open directly in the browser and you should be able to see any animations that were saved with it.
  6. If you are viewing the PowerPoint as Web page using Firefox you may or may not see it correctly depending on how it was saved. If animations and transitions were saved, you will most likely have to open the Web presentation in Internet Explorer to view it properly.

I want to download a Word document to my desktop, but it just opens in the browser window. What do I do?

  1. If you are using Internet Explorer, right click (extended click on Mac) on the link and choose "Save Target As." This will then bring up a dialog box asking you where you want to save the document.
  2. If you are using Firefox, right click (extended click on Mac) on the link and choose "Save This Link As." This will also bring up a dialog box asking you where you want to save the document.
Online and Distance Education
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Ball State University
Muncie, IN 47306

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Phone: 1-800-872-0369 or 765-285-1581
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