Troubleshooting Off-Campus Connection Problems

Password/Access Problems

• Generally, access to databases and electronic journals is limited to currently enrolled students, faculty, and staff.

• If you are currently a Ball State student or faculty/staff member, you'll need to enter your Ball State username and password when prompted to access databases and journals from off-campus.

• If you don't currently have a Ball State username and password, and you are a student/faculty member, please contact the HelpDesk for assistance.

• UCS offers pasword recovery options if you have forgotten your password.

• If you need further assistance, please use our Ask a Librarian service, or call the library at 765-285-1101.

Problems with specific databases/journals

If you log in successfully, but have trouble with specific databases and journals, please try the following solutions:

1. Clear your browser's cache; this solves most problems for users.
2. If you are using Opera, please use a different browser. The Opera browser is incompatible with the program used to log users into the databases. 
3. If you are using your provider's browser (e.g., AOL's), please try again using a different browser, such as Firefox, Internet Explorer, or SeaMonkey. 
4. If you are using the NetZero HiSpeed service, try disabling the HiSpeed service; right click the HiSpeed icon in the lower right-hand system tray (usually at the very bottom of the screen on the right-hand side, next to the time), and select “Disconnect.”
5. If none of these strategies resolve the problem, please use our Ask a Librarian service, or call the library at 765-285-1101.