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Frequently Asked Questions

Q: I have not received my card or details about the insurance.
A: You should have received an email from HTH Insurance when you enrolled. This information contained your card and your enrollment details. This would have been sent to the Ball State email address (be sure to check your junk mail folder too). If you have not received this email, please contact: intlservices@bsu.edu

Q: How do I get access to the Information on the HTH website?
A: Once you receive your enrollment email from HTH, you can log in using certificate number that appears on your ID card. After you log in, you can search for doctors, review your insurance benefits and discover how to file a claim.  You will find the HTH Website at: http://www.hthstudents.com/insurance.cfm

Q: I do not want insurance, how can I cancel.
A: All Ball State International students on F-1 or J-1 visas are required to carry Health insurance. If you are fully funded by a government program AND they have provided a letter saying they provide insurance, you are exempt. If you have private insurance that provides equal or greater coverage benefit, you can apply for a waiver.

Q: I am graduating. Do I need to keep the insurance?
A: First, you need to make sure that your I-20 or DS-2019 shows the correct program end date. If you graduate early, you need to see an International Student Advisor to shorten your program. You are not required to keep the insurance after your completion date on the I-20 or DS-2019. You will need to meet with an International Student Advisor to withdraw from the insurance.

Q: Can I keep the insurance after I graduate?
A: You are able to keep your coverage until the end of the annual coverage period. You will no longer be eligible after August 14 of the academic year (August to August) that you graduate.

You can also visit the HTH Worldwide Frequently Asked Questions webpage which contains extensive information.

If you have any general questions about the HTH insurance (such as finding a doctor or filing a claim) please contact HTH Customer Service through email or by calling 1.888.350.2002 or +1.610.254.8771