Bursar and Loan Adminstration

Complete Your Exit Interview

In accordance with Federal regulations, all Perkins Loan borrowers are required to complete an exit interview. Exit interview counseling is designed to prepare you for the repayment of your Student Loan(s), provide you with detailed information regarding deferment and/or cancellation privileges, and to assist you with personal financial management. To complete your online exit interview, please access ECSI's website.

If you do not have your PASSWORD/PIN for ECSI:

  1. Click STUDENTS. For assistance click CUSTOMER SERVICE (Live Chat is available). 
  2. Click Need help logging in? Displays credentials online – errors are usually caused by the wrong zip code – try a previous zip code.
  3. Click Login Page link once your credentials are displayed or go back to STUDENTS to login.

Start here if/when you have your  PASSWORD/PIN for ECSI:

  1. Click STUDENTS and proceed to login. For assistance click CUSTOMER SERVICE (Live Chat is available).
  2. Go straight to MY MENU.
  3. Click UNSIGNED EXIT INTERVIEW (upper right quadrant of screen).
  4. Follow directions to complete the EXIT INTERVIEW.
  5. Print the documents (they will remain available on the WEB to view or print at a later time).
  6. Save the PASSWORD/PIN information! You will need it in the future to login to your loan account and maintain/pay your loan online.

If you have any trouble completing your online exit interview, please contact ECSI at 1-888-549-3274, Ball State University at 765-285-5822, or email cservice@ecsi.net.

Bursar and Loan Administration
Lucina Hall (LU), room B32
Ball State University
Muncie, IN 47306

Hours: 8 a.m. - 5 p.m. Monday - Friday (Summer Hours: 7:30 a.m. to 4 p.m.)
Phone: 765-285-1643
Fax: 765-285-2468
View E-mail Address