Graduate Assistantship available August 12, 2018

Responsibilities: Provide technical expertise and desktop support within the Unified Technology Support Technology (UTS) HelpDesk and other support areas in the UTS Tech Center. Responsibilities include answering phones, handling online chat sessions, and working one­-on­-one with members of the university community that have a technology question or problem.
Specific tasks include: Troubleshooting and resolving technical issues; Providing leadership, guidance, and training for the other students employees; Managing and maintaining the UTS software images and disk duplication; Assisting with maintenance and update of the IT knowledge base; Performing presentations; and attending departmental events. Other duties as assigned.

Requirements:  Experience providing technology support. Customer service experience. Excellent communication skills. Ability to teach and assist other HelpDesk Desktop Support student employees. Public speaking skills. Ability to work independently. We prefer a candidate with experience working at the Technology HelpDesk or within the Tech Center. Experience developing technical documentation. Availability to work summers and some breaks, as well as some nights and weekends.

Compensation:  $10,000 plus fee remission for 20 hours per week during the academic year.

Application information:  Please email Sean May at with a copy of your most current resume and personal references.

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community.  Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status or any other legally protected status.