Want to invest your limited training dollars in affordable, content-rich classes for your employees?

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To help support regional businesses, Ball State’s Office of Learning and Development and the Office of Community Engagement are now offer high-value, low-cost workforce development opportunities for employees of East Central Indiana businesses and organizations. Take advantage of these classes and workshops, previously available only to Ball State employees: 

To Register: Click here to choose your classes
Cost: $20 per person 

Class List:

November 

January

February 

March 

April 

June 

Prioritizing YOU: Achieving Work-Life Balance

Wednesday, November 29, 2017 | 9:00 am – 11:30 am | Presenter: Michelle Baker | Location: Student Center 301
In today's fast-paced society, we live and work at a faster pace than ever before, and are expected to juggle multiple priorities, even when productivity suffers. When everything is seemingly "urgent" in both your work life and personal life, how do you prioritize the things that truly matter? In this interactive session, participants will discuss the challenges of living in an "always-on" world, compare situations that are truly urgent and necessary from situations that are not and identify solutions for managing stress and making time for personal priorities.

Learning Objectives:

  1. After participating in this session, participants will be able to identify the challenges they face that prevent productivity and personal effectiveness;
  2. After participating in this session, participants will be able to recognize urgent and non-urgent tasks and be aware when making personal or professional commitments;
  3. After participating in this session, participants will be able to follow a simple process to set personal work-life balance goals.

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Authentic Leadership - Keeping it Real

Wednesday, January 10, 2018 | 9:00 am – 11:30 am | Presenter: Sheri Watts| Location: ETRC Rm 1, Bracken Library L82A
Authentic leadership is "keeping it real".  It's an approach to leadership that emphasizes building the leader's legitimacy through honest relationships with followers which value their input and is built on an ethical foundation.  Learn how to inspire and enable others, in a respectful way, to take pride in their contributions, in order to achieve desired outcomes.

Learning Objectives: Session participants will learn how to:

  1. Differentiate managers vs leaders;
  2. Identify five characteristics of authentic leaders;
  3. To plan and deliver effective feedback;
  4. To recognize difficult situations and identify when you've gained an employee's "buy-in".

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Diversity - "Can You Relate?"

Wednesday, January 10, 2018 | 1:00 pm – 2:30 pm | Presenter: Sheri Watts | Location: ETRC Rm 1, Bracken Library L82A
Diversity means all the ways that we differ, including beliefs, backgrounds, culture, capabilities and support systems. Because of these differences, it is sometimes difficult for us to relate to people that don't live up to our expectations of the way things should be, which often results in conflicts. Learn how to celebrate and embrace an inclusive work environment where our differences are welcomed and leveraged for optimal business decisions.

Learning Objectives: Session participants will learn how to:

  1. Identify and acknowledge your personal beliefs and values;
  2. Identify and acknowledge others personal beliefs and values;
  3. Reframe negative employee perceptions to focus on positive solutions.
  4. Change conflicts into win/win/win opportunities!

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All People Are Customers - Customer Service Attitude!

Wednesday, January 10, 2018 | 3:00 pm – 4:30 pm | Presenter: Sheri Watts|  Location: ETRC Rm 1, Bracken Library L82A
When it comes to customer service, your business should be focused on one thing -- people. Whether you refer to them as students, clients, customers, co-workers or employees, their cooperation/loyalty is the key to your success.  Happy employees are long term employees; increasing employee retention and lowering operating costs. Learn how to create and maintain a customer service attitude for everyone, both internal and external customers.

Learning Objectives: Session participants will learn how to:

  1. Restore the passion within YOU to deliver and expect excellent customer service to/from everyone you meet!
  2. Understand the 5 levels of Customer Service and how to strive for Level 5!  --WOW!
  3. Demonstrate how a WOW! customer service experience translates to BSU business needs and objectives;
  4. Identify tools to inspire, inspect and measure excellent customer service from yourself and others!

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A Leader's Framework for Decision-Making

Tuesday, January 30, 2018 | 9:00 am – 11:30 am | Presenter: E. Jake Gamble | Location: Student Center 301
Leaders will be faced with many different decisions. Some are minor and others, major. Decision-making lies at the heart of an organization, contributing to its overall success or failure. Please join us as we explore a leadership framework for effective decision-making.

Learning Objectives: Session participants will learn how to:

  1. Recognizes when a decision is required and how to act appropriately;
  2. Gets others involvedin solving problems; recognizes when a group requires direction;
  3. Obtains optimal productivity from subordinates; maintains effective working relationship with and amonghis/her staff;
  4. Reaches logical conclusions and makes high quality decisions based on available information.

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Connecting for a Change

Tuesday, January 30, 2018 | 3:00 pm – 4:30 pm | Presenter: E. Jake Gamble | Location: Student Center 301
Herb Kelleher, founder of Southwest Airlines, once said, “The business of business is people".At the core of a healthy business are healthy work relationships. If relationships fail, a business will fail. A leaders responsibility is to not only communicate, but also connect with his or her employees. Please join us as we explore the enhancement of leadership communication.

Learning Objectives: Session participants will learn how to:

  1. Gets others involved in solving problems; recognizes when a group requires direction, interacts with a group effectively and guides others to the accomplishment of a task;
  2. Perceives the needs, concerns and problems of others; resolves conflicts; uses tact in dealing with persons from different backgrounds;
  3. Makes clear oral presentation of facts or ideas;
  4. Obtains optimal productivity from subordinates; maintains effective working relationship with and among his/her staff.

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Think Fast! Strategies for Strengthening Response Agility

Thursday, February 8, 2018 | 9:00 am – 11:30 pm | Presenter: Thresette Briggs | Location: Student Center 301
The ability to think quickly and come to reasonable and critical conclusions to situations in today's work environment can be challenging, especially when multi-level crisis situations surface almost daily. How can you assess multiple factors during a crisis to quickly analyze problems, think critically, and use good judgement in decision-making? By strengthening your response agility. This interactive session will provide elements for strengthening response agility, and provide strategies that you can use immediately.

Learning Objectives: Session participants will learn how to:

  1. Learn the importance of response agility in higher education;
  2. Understand the elements necessary to enhance response agility;
  3. How to use response agility to influence peers and leadership.

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Communicating Your Best When YOU Need to Speak

Thursday, February 8, 2018 | 1:00 pm – 2:30 pm | Presenter: Thresette Briggs | Location: Student Center 301
Many of us have heard that most people are more afraid of public speaking than of death itself.  But surveys conducted by Magnetic Speaking indicate that what most people are afraid of isn't public speaking; it's the impact if their public speaking doesn't go well. Things like losing a career opportunity, a negative impact to wages, causing another person's decision. The ability to effectively communicate the right thing, to the right people, at the right time, is a critical skill that requires self-awareness, emotional intelligence, and leadership. 

Bring your communication challenges to this session. Through self-reflection, group activities, and games, you will learn effective communication strategies, so you can change your communication challenges to communication opportunities.  

Learning Objectives: Session participants will learn how to:

  1. Practice structuring and conveying thoughts and ideas effectively;
  2. Identify best approaches for communicating with different organization levels;
  3. Understand techniques for smoothly handling difficult conversations; 
  4. What to do to enhance your communication brand.

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Maximize Organizing and Tracking with Process Thinking

Thursday, February 8, 2018 | 3:00 pm – 4:30 pm | Presenter: Thresette Briggs | Location: Student Center 301
Your work is demanding, and your desk is full. Then, you receive an e-mail about another project and you think, we've got to get organized! To be effective in any role, being organized is a must. But it doesn't just happen. It takes intentional thought, and a process that works for you, that you can share with your team. This session examines different work styles, and the processes that align with them to maximize organizing and tracking of tasks, calendars, priorities and goals in ever-changing environments, for increasing individual and team organizing effectiveness.

Learning Objectives: Session participants will learn how to:

  1. How to handle the myth of multi-tasking;
  2. Identify your work style and organizing process;
  3. Apply Lean Six Sigma White Belt concepts to your organizing;
  4. Define action steps to implement your organizing process.

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Communicating Effectively

Wednesday, March 14, 2018 | 9:00 am – 11:30 am | Presenter: Mike Polites | Location: ETRC Rm 1, Bracken Library L82A
We do it every day, but how many of us do as effectively as we'd like?  This workshop takes a look at some things that we can do to become better communicators both at work and at home. You will learn about improving your interpersonal communication, differences between styles, listening effectively, and how to use all of these as a way to improve your health, personal, and professional relationships.

Learning Objectives: Session participants will learn how to:

  1. To identify various ineffective communication strategies and replace them with effective ones;
  2. To differentiate between supportive communication and defensive communication;
  3. To apply best practices in nonverbal communication and body language;
  4. To illustrate various methods of oral communication in conflict situations.

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Pursuit of Being Productive: Planning Your Work, Working Your Plan

Wednesday, March 14, 2018 | 3:00 pm – 4:30 pm | Presenter: Mike Polites | Location: ETRC Rm 1, Bracken Library L82A
Have you ever had a day where you felt like you got little or nothing accomplished?  Would you like to eliminate those days?  This workshop will feature time-saving techniques to help you streamline your work, get organized, accomplish more tasks, handling multiple priorities, delegating work, and utilizing your newfound skills to make an impact.  Special attention will focus on sharing strategies among colleagues from around the university.  

Learning Objectives: Session participants will learn how to:

  1. Identify key time wasters;
  2. Implementing ways to be more effective with your Email;
  3. Choosing techniques that allow you delegate tasks;
  4. Developing a plan to utilize what you have learned.

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Transforming Impossible to Possible (Customer Service)

Wednesday, March 28, 2018 | 8:00 am – 11:30 am | Presenter: Kimberly Wiefling | Location: ETRC Rm 1, Bracken Library L82A
Intelligence, education, and experience don't guarantee results. Gallup estimates that about 70% of employees are not engaged in their work. About 90% of managers aren't focusing on their organization's most important work, and over 80% of global teams judge themselves as unsuccessful. Obviously there's a giant chasm between knowing how to do something and doing it. Better technology and smarter people won't bridge this gap. The biggest challenges we face in working effectively, and working together, are attributable to our human nature.

Kimberly says, "All of my professional life I've been striving to master these human skills, sometimes disparagingly referred to as touchy-feely. Finally I've created a mindset toolkit that makes these concepts succinct, accessible, and learnable."

Learning Objectives: Session participants will learn how to:

  1. Perception is Not Reality. Understand the limits of human perception.
  2. There is No Box. Except in Our Minds. Overcome self-limiting beliefs.
  3. Most Failure is Avoidable. Avoid common causes of failure.
  4. Complex is Not Complicated. Explore small changes with BIG impact.
  5. Lead From Any Chair, regardless of position or title, through Action, Communication, and Thinking.
  6. Stop! Think! Organize! Plan! --> Big WHY -- Big WHO -- Big WHAT -- Big HOW . . . and THEN  . .  GO!
  7. Impossible is Merely Difficult. Prototype, perfect. Fail forward!

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Facilitating the Adult Education Experience (Problem Analysis, Critical Thinking, Judgement)

Wednesday, March 28, 2018 | 1:30 pm – 4:30 pm | Presenter: Kimberly Wiefling | Location: ETRC Rm 1, Bracken Library L82A
However exciting and brilliant the teacher may be, it is well known that one-way lecture is not the best way for adults to learn. Malcolm Shepherd Knowles was an American educator who, in 1984, suggested four "iERP" principles of adult learning:

i - Adults need to be actively involved in planning and evaluating their learning experiences.
E - Experience, including mistakes, provides the basis for adult learning activities.
R - Adults are most interested in learning subjects that have immediate relevance and impact to their job or personal life.
P - Adult learning is problem-centered rather than content-oriented.

In order to be effective, rather than an expert communicating content via lecture, a "learning laboratory" must be created where participants can actively engage in their educational experience.
Facilitating these learning laboratories requires different skills and approaches than delivering content via lecture. These can be learned and integrated into the teaching style of educators who have previously relied primarily on lecture.  

One professor at Kyoto university, when confronted with the realities of the adult learning experience, admitted "I have not updated my course for the past 20 years." In less than a day this professor and his colleagues were able to experience the effectiveness of an active, lively, and engaging adult learning laboratory, understand the models underlying the effectiveness of this approach, and practice applying this experiential facilitation approach to their own teaching style.

This is not case-study based teaching. This is a transformational workshop where teachers become facilitators that create the environments that provide the opportunity for their students to explore, discover, learn, change and grow.

Learning Objectives: Session participants will learn how to:

  1. Learn a Model of Adult Learning Theory based on experiential education.
  2. Experience a "Learning Laboratory" that positively impacts performance after the workshop.
  3. Practice Facilitation Techniques proven effective in changing mindset, language, and behavior.
  4. Design Experiential Learning into Your next class.
     

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De-stress Your Life, Improve Your Productivity

Tuesday, April 17, 2018 | 1:00 pm – 2:30 pm | Presenter: David Lewis | Location: ETRC Rm 1, Bracken Library L82A
Have you ever woken up stressing about having to face the tension in the workplace? You feel trapped in this tension and can't enjoy your downtime. Learn how to deal with tension at work so that it doesn't spill over into your time off. 

Learning Objectives: Session participants will learn how to:

  1. Learn how to manage yourself;
  2. Learn to transform what's within;
  3. Learn to keep life in perspective but DON'T LOSE PERSPECTIVE;
  4. Employ techniques to get your mind to relax.

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How to Implement Motivation for Achievement in the Workplace

Tuesday, April 17, 2018 | 3:00 pm – 4:30 pm | Presenter: David Lewis | Location: ETRC Rm 1, Bracken Library L82A
Research shows that a motivated, engaged, and responsive workforce is substantially more productive than an unmotivated, apathetic group of employees. When workers feel engaged, they are more likely to work harder for the good of the company, because they can see first-hand what their contributions mean to its success.

Learning Objectives: Session participants will learn how to:

  1. Learn how job satisfaction and motivation affect/benefits the workplace;
  2. Learn the importance of goal setting to achieve personal & professional goals;
  3. Learn how to empower employees to increase productivity.

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Conflict Management for All

Tuesday, June 5, 2018 | 9:00 am – 11:30 am | Presenter: J. Michelle Sybesma | Location: Student Center Forum
Dealing with conflict is something most would naturally prefer to avoid.  Avoiding conflict can make it grow worse instead. Learn how to hit it early and more easily in this interactive session.

Learning Objectives: Session participants will learn how to:

  1. Tackle the "Characters Conflict" model developed by our presenter;
  2. Identify and manage bias on both side of a conversation (your own/theirs);
  3. Strategies to exit an inappropriate situation;
  4. Strategies to escalate an appropriate situation.

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Microsoft Office Tips (Word, Excel, PowerPoint)

Tuesday, June 5, 2018 | 3:00 pm – 4:30 am | Presenter: J. Michelle Sybesma | Location: Student Center Forum
"I did not know the software could even do that!"  In an unusual  hands-off environment, sit back and watch and learn and relax.  Learn how the computer software you use every day can have a MAJOR impact on your productivity. 

Learning Objectives: Session participants will learn how to:

  1. Word -- Series of productivity boosters;
  2. Excel -- Series of productivity boosters;
  3. PowerPoint -- Series of productivity boosters.

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