Information Technology

Top Ten FAQs for Academic Department Staff

Whom do I ask for help?

  • Begin with a call or email to your super admin for questions about the student module and EPAFs
  • Contact ERPfinance with questions about processes in the finance module
  • Contact the Technology HelpDesk at 765-285-1517
  • The IT System Support Process will guide you on how to report a system outage, how to report a problem other than a system outage, how to resolve Java issues, how to request access to administrative systems (Banner, Travel and Expense, BannerWorks, DegreeWorks, SciQuest, Argos, Workflow, R25), how to request access to social security numbers, and how to request Banner data updates.

How do I get access to the various Banner systems?

  • Requests to access the ERP systems are made through the WorkFront application. Click here to access WorkFront

How do I build a class schedule?

  • Refer to the how-to guides posted in Self-Service Banner (SSB) training materials under the Catalog and Schedule section

How do I add prerequisites to a course?

  •  Adding prerequisites to a course is handled by the office of academic systems. However, departments have the ability to add and removed restrictions on courses; click here for instructions to help with that. To learn how to grant student permissions using INB, click here.

How do I add permissions to a course section?

  • Refer to granting student permissions using INB in the Banner training materials under the Course Related Guides section

How do I assign an academic adviser or faculty adviser to a student?

  •  Refer to the student module Banner training materials under the Student and Faculty Related Guides sections

How do I look up course sections?

 Where do I find class lists?

  • See finding class lists under the Course Related Guides section in Banner training materials

How do I reset my password?

  • Contact the Technology HelpDesk at 765-285-1517

How do I complete an EPAF?   (Electronic Personnel Action Form)

  • Information about completing an EPAF, choosing the correct EPAF, position number guidance, EPAF date fields, and more may be found here


Office of Vice President of Information Technology
Bracken Library, room BL101
Ball State University
Muncie, Indiana 47306

Phone: 765-285-1034