Estimated time to complete Module 1: 20 to 25 minutes.
This first module sets the stage for the Roll Out the Red Spirit of Service customer service training with President Gora's introductory remarks. Including customer service in the university's 2007-12 strategic plan indicates her strong support for this training initiative. In addition, this module contains a video entitled "Roll Out the Red," a 10-question Quiz, Managers' Tips (suggestions for managers to reinforce customer service principles), and a Ranking Activity for participants.
The Final Learning Assessment occurs at the end of Module 4 and is composed of questions that appeared in the Quiz section of Module 1, 2, 3, and 4. A participant must score at least 80% on this Final Learning Assessment before being admitted to a scheduled face-to-face training session listed on the Roll Out the Red website. The Final Learning Assessment may be taken over and over again until a pass rate of 80% is reached.
Note that when clicking on the Ranking Activity, Quiz, or Managers' Tips, the browser will open a new window or pop-up. If the browser has tabbed browsing, it may open a new tab automatically instead of a window. In this case, click on the tab to see the page. To return to the module, close the window or tab by clicking on the "Close Window" button on the right.
Disabling the pop-up blocker on the computer will facilitate ease of use of these four modules. For Internet Explorer: Click Tools from the browser menu; click Pop-Up Blocker; click Turn Off Pop-Up Blocker. In addition, preferred browsers are Internet Explorer and/or Safari.
Module 1, Roll Out the Red
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