Hardware/Software Support (Currently Enrolled Students Only)
The Hardware/Software Support service of TechTime offers assistance to currently enrolled students who are having difficulties with their personal computers and resolving those issues. Knowledgeable Graduate Assistants and students will help you diagnose the problem and engage you in resolving it. We can help you remove a virus, install software, upgrade or repair your operating system, setup a connection to Ball State’s wireless network, or assist you with other technology-related issues. TechTime staff can also help with memory upgrades and minor hardware repair.
Due to overwhelming demand, students will need to make a TechTime appointment for Hardware/Software Support. Please review the TechTime Guidelines to ensure you bring everything needed for your appointment.
Application Support (Faculty, Staff and Currently Enrolled Students)
TechTime's Application Support offers personalized help to faculty, staff, and currently enrolled students who need software assistance with a Ball State project. Get the help you need while working on a university project. Assistance is offered for many different software applications.
To receive Application Support, you will need to schedule a Personalized Application Support appointment. Appointments are one hour, but more complex issues may take more than one appointment. Before making your appointment, please review the TechTime Guidelines and Personalized Application Support Schedule.
Feel free to visit www.bsu.edu/helpdesk where you will find answers to many frequently asked questions and can access a link to submit a ticket to request help. You may also call the Technology HelpDesk at 765-285-1517.